DHI tops consumer satisfaction in hair transplant services
DHI Medical Group’s flagship brand DHI has topped consumer satisfaction, as per an IMRB survey of the hair transplant services market in India.
As per the survey, DHI received the highest rating of 8.3 for overall client satisfaction, indicating effective services that met customers’ expectations.
India has witnessed a significant boom in the hair transplant industry in recent times, leading to a proliferation of hair restoration centers.
The hair transplant industry is highly fragmented and consists of a large number of independent doctor practitioners. Some of the key players are DHI, Advanced Hair Studio, Rich Feel, Berkowits , ADHI, Dr Batra and Reviva.
Given the landscape of the hair restoration industry in India, IMRB in association with RedSeer Consulting conducted a survey among 280 clients of various hair restoration clinics across Bangalore, Delhi, Mumbai, Chennai, Kolkata and other tier 1 cities.
The survey was conducted on a range of parameters to analyze the actual experience of the consumers, who have gone through the treatment at major hair restoration clinics in the country.
The scores reflect DHI’s customer-centric approach and its focus on building a strong base of satisfied customers.
At DHI, we make sure that we keep ourselves updated with latest technology and keep innovating to provide best in class services to people, said Ajay Bansal, Director, DHI India.